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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎01-20-2024 11:13 AM

HP Recommended
Product: HP LaserJet Pro M1536dnf Multifunction Printer
Operating System: Microsoft Windows 11

I've started getting the Scanning is Currently Unavailable message in HP Smart. It used to work fine. I've installed the latest drivers, and tried the recommendations on HP website. Basic printing works okay, and HP Smart shows it Ready.

Category:
1 REPLY 1

‎01-23-2024 01:59 AM

HP Recommended

Hi @StanleyC,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

This could be caused as this printer is not compatible with Windows 11. Click here 

 

However, if you are using a different OS, try the following steps below. 

 

Reset the printer

  • Reset the printer to recover from printer errors or failures.
  • If your printer has a rechargeable battery, remove it.
  • Press the power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer.
  • Unplug the power cord from the power source.
  • Wait 60 seconds.
  • Connect the power cord directly to a wall outlet and to the printer.
  • Turn on the printer to complete the reset.

 

Follow the remaining steps from this document. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
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