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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎04-21-2020 08:44 PM

HP Recommended
Product: HP ENVY 5665

I keep receiving the same error.... "There was a problem connecting to the server.  Touch retry to connect again, or OK to exit"... I went through the recommended steps of obtaining the IP address and updating to a Manual DNS Server and entering 8.8.8.8 and 8.8.4.4. rebooting router & printer and trying to scan again, but still the same issue.

 

I have tried to restore to the original settings... I am running out of options...  The scanner is working if you plug directly into the computer.  It is not working if you select scanner, email... please help! It does show that I am connected to WIFI... I am able to send stuff to print with no issue... 

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1 REPLY 1

‎04-25-2020 10:05 AM - last edited on ‎04-06-2023 07:43 AM by Level 5

HP Recommended

@NL5665ENVY

 

Welcome to the HP Support Community.

 

Try the steps from here: https://support.hp.com/us-en/document/ish_4152459-4016255-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 


I am an HP Employee

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