" UNABLE TO CONNECT TO THE SERVER" ERROR MESSAGE I GET WHEN TRYING TO SCAN. NEVER HAD THIS PROBLEM

[JENNY_CLEN]

HP PRO 8600 STARTED GIVING ME AN ERROR MESSAGE "UNABLE TO CONNECT TO THE SERVER"  WHEN TRYING TO SCAN TO EMAIL. NEVER HAD THIS ISSUE BEFORE. BEEN USING THIS SAME PRINTER FOR OVER 2 YEARS.

[TEJ1602]

@JENNY_CLEN, Welcome to HP Support Community!

I understand that you are having issues with the scan to email feature. We can try and fix this issue by assigning a public DNS address. It’s very simple as explained below:

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
• Type the IP address on your web browser to obtain the printer EWS page on your computer.
• Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
• Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
• Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
• Click on the radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

Now restart the printer and then try to perform a scan to email.

Further, you can try updating the printer firmware. With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware.

If you still have issues, remove and add web services-

1. Select Web Services on the front panel., then Settings.
2. Select 'remove web services' and wait for the services to be eliminated.
3. Once this is complete, you will return to the home page.
4. Select the Web Services icon on the printer and go through the steps to setup Web Services once again.
5. You will be provided a more recent code. Later on, you can utilize this code to add the printer to your eprintcenter.com/ hpconnected.com account utilizing this code.
6. You may or may not be required to create a different email address.
7. Try another scan to email utilizing the app.

Hope this helps! Keep me posted. 

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