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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Theboyzmom
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recieveing and printing color faxes 8710

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Officejet 8710
Microsoft Windows 10 (32-bit)

so I was told that I can get color faxes if I am hooked to a digital phone line - but I can not figure out how to do that. HELP!

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TEJ1602
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@Theboyzmom, Welcome to HP Support Community!

 

Here is the document that can help you with the setup of digital fax- HP Printers - Use HP Digital Fax to Receive Faxes to a Computer or Email

 

Also, refer to the document HP Printers and Fax Machines - How to Fax for additional help.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
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Theboyzmom
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None of that addresses the issue of the color fax receipt. Your phone support said that it can not be turned off. Well, since it was never turned off why am I getting faxes in grey scale?

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TEJ1602
HP Support Agent
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@Theboyzmom

 

HP Digital Fax supports receiving black-and-white faxes only. Color faxes are printed instead of being saved. Refer to the User Guide page 14 for details.

 

I hope that answers your concern adequately. Let me know!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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