• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP OfficeJet 3830 All-in-One Printer
Microsoft Windows 10 (64-bit)

I want to donate HP OfficeJet 3830 all-in-one printer for recycling.  Is there a memory I must clear?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello Cassie33,
thanks for your feedback.

 

If you have never used the fax, just follow the two links:
a) Prepare an HP printer for recycling or resale

b) Recycle HP printers and ink and toner cartridges , HP will take back the used, old cartridges free of charge.

Kind Regards
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.


I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.

View solution in original post

4 REPLIES 4
HP Recommended

Hello @Cassie33 ,
Welcome to the HP Support Community!


@Cassie33 wrote:

...  Is there a memory I must clear?


Yes

 

Fax and phone book, see User Guide 

Here more Prepare an HP printer for recycling or resale and Recycle HP printers and ink and toner cartridges 

 

Kind Regards
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.


I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
HP Recommended

If I never used the fax or phone on the printer, is there any memory that still needs to be removed?

 

HP Recommended

Thank You Andr1611.  My follow up question is this:  I never used the above HP printer for faxing nor did I connect the phone.  So, do I still need to clear out memory for phone and fax?  Thanks in advance.  

HP Recommended

Hello Cassie33,
thanks for your feedback.

 

If you have never used the fax, just follow the two links:
a) Prepare an HP printer for recycling or resale

b) Recycle HP printers and ink and toner cartridges , HP will take back the used, old cartridges free of charge.

Kind Regards
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.


I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.