reset my PIN for scanning on a 9015e office jet

[Samski1]

I need to reset my PIN for scanning to email.  How do I do that?

[Nal_NR]

Hi @Samski1,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with the scanning. 

To reset the PIN for scanning on your HP OfficeJet Pro 9015e printer, follow these steps:

1. Access Printer’s Control Panel:

• On the Printer:
  • Go to the control panel of your HP OfficeJet Pro 9015e. This is the touchscreen display on the front of the printer.

2. Navigate to the Scan Settings:

• Open the Scan Settings:
  • On the printer’s touchscreen, select Scan.
  • Tap Scan to Email or Scan to Network Folder, depending on how you use the PIN.

3. Access Security Settings:

• Find Security Settings:
  • Look for an option like Settings or Setup.
  • Navigate to Security or Advanced Settings (the exact option may vary).

4. Reset or Change the PIN:

• Reset PIN:
  • If there’s an option to Reset PIN or Change PIN, select it.
  • Enter a new PIN when prompted and confirm the change.

5. Save and Exit:

• Apply Changes:
  • Save your changes by following the prompts on the screen.
  • Exit the settings menu.

6. Test the Scanner:

• Verify the Reset:
  • Try scanning a document to ensure that the new PIN works correctly and that the changes have been applied.

7. HP Smart App (If Available):

• Use the HP Smart App:
  • If you have the HP Smart app installed, open it and go to the scanning settings.
  • Some settings, including PIN options, may be accessible through the app.

If you’re unable to reset the PIN or need further assistance, consider reaching out to HP phone support.

Hope this helps! Keep me posted for further assistance

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