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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎07-21-2018 12:01 PM - last edited on ‎07-21-2018 12:24 PM by Retired

HP Recommended
Product: HP Envy
Operating System: Microsoft Windows 10 (32-bit)

I have scanned 22 documents from my HP Envy printer to my Acer Aspire Laptop using the drop down box of scanning to computer to be sent via email. 

 

The scans were successful, however, I cannot locate them on my laptop. When I try to locate them, I am in a circular reference telling me that I have too download the latest software to retrieve them. I have gone through that twice. I don't know what email it went to OR more importantly, where the files are located.

 

I have used the Windows explorer feature, they all scanned as PDFs and I cannot find them.

 

Time is of the essence, could you please assist and/or call/text me at [removed per Rules Of Participation]?

 

Thanks. 

 

 

22 people had the same question
1 REPLY 1

‎07-22-2018 05:44 PM

HP Recommended

@np23


Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

 

I have gone through your Post and I'll try my best to help 👍

 

Did you scan the documents through the Printer control panel or using the software?

 

Try these steps

 

Search Windows for 'HP', click your printer model name in the results to open HP Printer Assistant, and then click Scan a Document or Photo to open HP Scan.

  1. Click one of the shortcuts, and then click Advanced Settings or More.
  2. Click Destination, you will see Browse next to the Save Location or Save To Folder box
  3. The current location saved is where the scanned documents should be if the documents were scanned successfully

Keep me posted if you need further assistance

 

Thank you and have a wonderful day 😀

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" and this will also help other community members with similar issue.

 

 

 

KrazyToad
I Am An HP Employee

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