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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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Locked

‎12-02-2022 04:34 PM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

How to save a scanned doc as a PDF file & not JPEG.  I have gone to tools but there is nothing to choose save as pdf

Category:
3 REPLIES 3

‎12-06-2022 08:47 AM

HP Recommended

Hi @Drywal,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Use Software/applications on the computer to scan your PDF document.

 

If you have not done so, download-save-install the Full Feature Software / Full Driver for the printer

Full Driver / Full Feature Software does not require a sign-in to use the software.

 

  HP Easy Start Printer Setup Software

 

  • Download-and-Save the printer software (Full Feature Software / HP Smart / Easy Start)
  • Right-Click on the downloaded package and "Run as Administrator" to start the installation
  • Reminder:  If using Easy Start, select the Full Driver

 

Easy Start...

  About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full Driver" set (as opposed to the basic driver).

 

Any...

If using USB:  Connect the cable when instructed to do so (near the last part of the driver installation)

 

After the software is installed, Restart the computer and log in.

 

Full driver provides print and scan functions.

 

Example - HP Scan - Windows

Reminder:  Be sure to check / adjust settings in More >

9025_HP_Scan_Menu_PDF_39025_HP_Scan_Menu_PDF_3

 

Optional - HP Smart Windows and Mobile Does require sign-in using your HP Account credentials

 

HP Smart for Windows

 

HP Smart is an application available in the Microsoft Store

 

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

HP Printers - Using the HP Smart App (Windows 10)

NOTES: 

  • Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues

 

  Latest versions of HP Smart require that you be signed into the application with your HP Account credentials.

 

Example - HP Smart - Windows - PDF / Document Scan

Reminder:  Switch OFF Auto-Enhancements > Orientation

HP_Smart_W10_Start_Screen_4HP_Smart_W10_Start_Screen_4HP_Smart_W10_Start_Screen_4HP_Smart_W10_Scan_Document_Screen_4HP_Smart_W10_Scan_Document_Screen_4HP_Smart_W10_Scan_Document_Screen_4

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
Was this reply helpful? Yes No

‎12-08-2022 08:52 AM - edited ‎12-08-2022 08:53 AM

HP Recommended

Hi @Drywal,

 

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Elohi_NR
I am an HP Employee
Was this reply helpful? Yes No

‎12-10-2022 08:56 AM

HP Recommended

Hi @Drywal

 

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us. 

Elohi_NR
I am an HP Employee
Was this reply helpful? Yes No
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