scan Problem

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Scan Copy Not Working

[Hawks_Eye]

Hi @CNBRS951N7 

Welcome to the HP Support Community! We're here to help you get back up and running.

If you are experiencing problems with scanning or copying on your HP LaserJet Pro MFP M128fn printer, here are some steps you can follow to troubleshoot and potentially resolve the issue:

Check Connections:

• Make sure the printer is properly connected to your computer via USB or network connection.
• Ensure your computer recognizes the printer.

Inspect Hardware Setup:

• Confirm that all cables are securely connected.
• Make sure nothing is obstructing the scanner glass or the document feeder.

Restart Devices:

• Restart both your printer and computer to reset the connection.

Software Verification:

• Ensure that you have the latest drivers installed for your printer. You can download them from the HP support website.

Update Firmware and Software:

• Verify that your printer’s firmware is up-to-date. Firmware updates can resolve many problems. Check the HP website for any available firmware updates.

Perform a Test Scan:

• Try scanning using the HP software on your computer. If applicable, test using different settings to check if the issue persists.

Reset Printer Settings:

• Restore the printer settings to default. This can sometimes clear out settings that might be causing conflicts.

HP Scan Software:

• Use the HP Scan software to initiate scanning. Sometimes issues can arise from incompatible third-party software.

Scan Error Messages:

• If the printer displays any error messages, use the printer’s control panel to resolve them according to the instructions provided by the HP support guide.

Check for Physical Obstructions:

• Inspect the scanner glass for any scratches or dirt. Clean the scanner glass if necessary to ensure accurate scanning.

Let me know if this helps!

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Take care, and have an amazing day!

Regards, 

Hawks_Eye