scan from hp smart

[laura-57]

I log into HP Smart and see my Hp Office Jet 6950 all in one printer ready.
I click on scan and appears the message " the scan is not available at the moment".
The diagnostics inside the hp smart confirm that there are no problems.

[Kumar0307]

@laura-57, Welcome to the HP Support Community!

I understand you are not able to scan from the HP Smart app. Are you able to print?

Restart the wireless router, the printer, and the PC

Try to scan. If the issue persists, proceed to the next step

Check for any pending Windows updates and reinstall the HP Smart app from Microsoft Store.

Try scanning.

• Make sure the printer and the MAC are connected to the same wireless network. Either 2.4 or 5GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

Hope this helps! Keep me posted. 

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Have a great day! 

[laura-57]

grazie ho risolto, era un problema relativo alla password WIFI

grazie ho risolto, era un problema relativo alla password WIFI

[Kumar0307]

@laura-57

We advise you to post your question in English to ensure a quick response for the Community. This can also help other users to take advantage of your post, in case they have the same question. 

Or, if you prefer, you can visit the HP Support website, to find the support channel for your region. 

Keep me posted.