cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
laura-57
New member
3 1 0 0
Message 1 of 4
173
Flag Post

scan from hp smart

HP Recommended
hp office jet 6950
Microsoft Windows 10 (64-bit)
I log into HP Smart and see my Hp Office Jet 6950 all in one printer ready.
I click on scan and appears the message " the scan is not available at the moment".
The diagnostics inside the hp smart confirm that there are no problems.
 

 

3 REPLIES 3
Kumar0307
HP Support Agent
HP Support Agent
18,890 18,892 1,344 1,553
Message 2 of 4
Flag Post
HP Recommended

@laura-57, Welcome to the HP Support Community!

 

I understand you are not able to scan from the HP Smart app. Are you able to print?

 

Restart the wireless router, the printer, and the PC

Try to scan. If the issue persists, proceed to the next step

 

Check for any pending Windows updates and reinstall the HP Smart app from Microsoft Store.

Try scanning.

  • Make sure the printer and the MAC are connected to the same wireless network. Either 2.4 or 5GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Reply
0 Kudos
laura-57
Author
New member
3 1 0 0
Message 3 of 4
Flag Post
HP Recommended
grazie ho risolto, era un problema relativo alla password WIFI
grazie ho risolto, era un problema relativo alla password WIFI

 

Reply
0 Kudos
Kumar0307
HP Support Agent
HP Support Agent
18,890 18,892 1,344 1,553
Message 4 of 4
Flag Post
HP Recommended

@laura-57

 

We advise you to post your question in English to ensure a quick response for the Community. This can also help other users to take advantage of your post, in case they have the same question. 

 

Or, if you prefer, you can visit the HP Support website, to find the support channel for your region. 

 

Keep me posted.

KUMAR0307
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation