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‎10-04-2022 06:18 PM

HP Recommended
Product: HP Officejet 4635 e-All-in-One Printer
Operating System: Microsoft Windows 11

printer option works, but previously working scan option gives'no usb printerc connection' message when trying to scan. 

earlier toda computer browsers were reset to factory.I have tried to reload hp4630 software-same problem.

Category:
1 REPLY 1

‎11-03-2022 09:23 AM

HP Recommended

@hmb35

 

Welcome to the HP support community.

 

I understand that you are getting a scanner connection error, I am glad to assist you.

Follow these steps to fix the issue:- Click here

 

Keep me posted.

 If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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