scan is unavailable, have turned laptop and printer of and on

[colleen1263]

scan is unavailable

[colleen1263]

scan is unavailable on smart tank 7005

[Raj_05]

Hi @colleen1263,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To troubleshoot the issue of your HP printer's scan function being unavailable, follow these steps.

Basic Troubleshooting Steps

Check Connections:

• Ensure that your printer is properly connected to your laptop via USB or over your network (WiFi or Ethernet).

Restart Devices:

• Restart both your printer and laptop.
• Unplug the printer from the power source, wait for 30 seconds, and plug it back in.

Update Printer Drivers:

• Go to the HP Support website and download the latest drivers for your specific printer model.
• Install the updated drivers and restart your laptop.

HP Scan Software:

• Ensure you have the HP scanning software installed. You can download the HP Smart app or HP Scan and Capture from the HP website.
• Open the software and try scanning again.

Check Scanner Settings:

• Open the HP software or control panel on your printer and check the scanner settings.
• Make sure the scanner is set to the correct mode (e.g., document or photo).

Run HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor.
• Follow the on-screen instructions to diagnose and fix scanning issues.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support