scan issue

[susanmartintx]

I have had this printer for many years.  When I click on the printer icon on the desktop a scan screen will come up and I have used that successfully forever.  Today when I clicked on the icon all that came up was a screen that says : Do you want to allow this app to make changes to this device?"  If I click yes it wants me to insert a cd which I no longer have.  How to I get the scan option to come back?

[Raj_05]

Hi @susanmartintx,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like there might be a software issue with your printer. Here's a step-by-step guide to help you troubleshoot and hopefully restore the scanning functionality.

• Check Printer Connections: Ensure that your printer is properly connected to your computer via USB cable or Wi-Fi network.
• Restart Your Computer and Printer: Sometimes a simple restart can resolve software glitches. Turn off both your computer and printer, wait for a few minutes, and then turn them back on.
• Update Printer Drivers: Outdated or corrupted printer drivers can cause issues. Visit the HP website, search for your printer model (HP DeskJet 2132), and download the latest drivers for your operating system.
• Check for Software Updates: Make sure that your scanning software is up-to-date. If you're using HP's scanning software, check for updates within the software itself or on the HP website.
• Run Printer Troubleshooter: Most operating systems have built-in troubleshooters that can automatically detect and fix common printer issues. You can access these troubleshooters through your computer's settings or control panel.
• Reinstall Printer Software: If none of the above steps work, try uninstalling the printer software completely from your computer and then reinstalling it. Make sure to download the software from the official HP website.
• Use Windows Scan App: If you're using a Windows computer, you can use the built-in Windows Scan app to scan documents and photos. Search for "Windows Scan" in the Start menu and try using this app to scan.

By following these steps, you should hopefully be able to restore the scanning functionality to your HP DeskJet 2132 printer.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support