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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎10-17-2022 06:27 AM

HP Recommended
Product: HP Officejet Pro 8620 e-All-in-One Printer

when using the document feeder to scan a blank page, the resulting pdf file displays wit a vertical line. how can i correct this . i have removed dust using a dust remover spray bomb.

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-17-2022 01:11 PM

HP Recommended

I have corrected the problem by raising the flatbed cover on the machine and using a micro-fibre cloth with a sparring application of water, I cleaned the window where the light-tube parks during the time when the flat-bed scanner is idle. I ran a blank-page scan through the document feeder and voila no line!

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1 REPLY 1

‎10-17-2022 01:11 PM

HP Recommended

I have corrected the problem by raising the flatbed cover on the machine and using a micro-fibre cloth with a sparring application of water, I cleaned the window where the light-tube parks during the time when the flat-bed scanner is idle. I ran a blank-page scan through the document feeder and voila no line!

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