scan to email problem

[scretel]

I have an OfficeJet Pro 8710 and can no longer scan to email.  The printer screen says "username or password is incorrect.  Make sure user account and password are valid"  I entered the printer's IP address into a web browser and updated the password but it is still not working.  I have done a reset by unplugging the printer and disconnecting from the wall.  Any advice would be greatly appreciated

[Dragon-Fur]

@scretel 

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Consider / Try

Use the Embedded Web Server (EWS) to check / update / test your Scan to Email profiles.

If your email supports Two-Step verification,

The printer does not support this feature.

Log into your email provider

Update / Check / Set the Security settings:

If using Two-Step verification, be sure to set / use the Apps Password

If not using Two-Step verification, set "Less Secure"  (See NOTE)

NOTE:  Your email provider might shut off "Less Secure" if it is not being used.  Log in and check - if necessary, re-enable the option.

Example - EWS > Scan > Scan to Email

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Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 8710 All-in-One Printer series 

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