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‎06-08-2022 10:52 AM

HP Recommended
Product: laser jet 476
Operating System: Microsoft Windows 10 (64-bit)

scan not working on HP after working for years.  use **bleep** account - went to update and getting username password not valid - I am 100% sure it is correct.

I tried using wizard and it just thinks for hours. 

in addition now getting certificate error when put in ip address in brower

 

Help

Category:
1 REPLY 1

‎06-08-2022 12:47 PM

HP Recommended

Hi,

Do you refer to a G-mail account? most email providers are censored to prevent scamming of users.

 

Assuming I'm correct, please follow below steps to resolve the problem:

First, open the following link and login to the same account as you set for the printer.
https://myaccount.google.com/security

Within the Signing in to Google section, be sure to turn on "2-Step Verification":

https://support.google.com/accounts/answer/185839?hl=en&co=GENIE.Platform%3DAndroid

 

Next, create and use an App-Specific Password with the printer:
https://support.google.com/accounts/answer/185833?hl=en

 

Once completing the changes update the outgoing email profile password to use the App Specific Password and then click Save and Test to ensure the problem has been resolved.

 

For the certificate error, follow below guidelines to allow the secure access:

https://support.hp.com/us-en/document/c02553635

 

You may also try generating a new self-singed certificate and check if that may help, the steps below should be similar for your printer:

https://support.hp.com/gb-en/document/c06447928


Regards,
Shlomi



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