• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎07-27-2024 01:01 PM

HP Recommended
Product: HP OfficeJet Pro 8135e All-in-One Printer
Operating System: Microsoft Windows 11

scan enlarges so one page ends up printing out as 2

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-29-2024 11:17 AM

HP Recommended

Hi @eroommgr,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand the scan settings might be set to a larger size than the paper you're using, which is causing the document to print out on two pages. 

 

Here’s how you can adjust the settings to fix this:

 

Check Scan Settings:

  • Open the HP Smart app or your scanning software.
  • Go to the scan settings.
  • Look for an option to adjust the scan size or paper size.
  • Make sure the paper size matches the size of your physical document and printer settings (e.g., A4, Letter).

Adjust Printer Settings:

  • Open the printer settings from your computer.
  • Go to the “Printer Properties” or “Preferences.”
  • Make sure the paper size in the settings matches your actual paper size.

Update HP Smart App:

  • Ensure you have the latest version of the HP Smart app installed. Sometimes, updates can fix bugs related to scanning and printing.

Check Print Settings:

  • Before printing, check the print settings to ensure it’s not set to enlarge or scale the document.

Use Scan to PDF Option:

  • If you’re scanning to PDF, ensure the settings are set to scan and save in a size that fits your paper.

Test with Different Documents:

  • Try scanning and printing a different document to see if the issue persists. This can help determine if it’s a document-specific problem.

Refer to this document: HP OfficeJet Pro 8135e All-in-One Printer User manual

 

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 


A_Gayathri
HP Support Community Administrator.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎07-29-2024 11:17 AM

HP Recommended

Hi @eroommgr,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand the scan settings might be set to a larger size than the paper you're using, which is causing the document to print out on two pages. 

 

Here’s how you can adjust the settings to fix this:

 

Check Scan Settings:

  • Open the HP Smart app or your scanning software.
  • Go to the scan settings.
  • Look for an option to adjust the scan size or paper size.
  • Make sure the paper size matches the size of your physical document and printer settings (e.g., A4, Letter).

Adjust Printer Settings:

  • Open the printer settings from your computer.
  • Go to the “Printer Properties” or “Preferences.”
  • Make sure the paper size in the settings matches your actual paper size.

Update HP Smart App:

  • Ensure you have the latest version of the HP Smart app installed. Sometimes, updates can fix bugs related to scanning and printing.

Check Print Settings:

  • Before printing, check the print settings to ensure it’s not set to enlarge or scale the document.

Use Scan to PDF Option:

  • If you’re scanning to PDF, ensure the settings are set to scan and save in a size that fits your paper.

Test with Different Documents:

  • Try scanning and printing a different document to see if the issue persists. This can help determine if it’s a document-specific problem.

Refer to this document: HP OfficeJet Pro 8135e All-in-One Printer User manual

 

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 


A_Gayathri
HP Support Community Administrator.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.