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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
jdbats
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scanned document does not show up in email attachment

HP Recommended
envy 7645
Microsoft Windows 10 (64-bit)

when i scan a document on an hp7645 printer to an email the attachment does not show up

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jdbats
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Aha! Smaller batches! So just how many pages can you scan at a time?

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sandytechy20
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@jdbats

 

Welcome to HP support community.

 

Are you getting any error message while scanning to email?

 

Meanwhile

Update the printer firmware

Refer this HP document for the steps to update the firmware:- Click here

 

Setup the scan to email again

1. Touch Scan, and then touch Email.

2. On the Welcome screen, touch Continue.

3. Touch in the Email: box to enter your email address, and then touch Done.

4. Touch Continue.

5. A PIN will be sent to the email address you entered. Touch Continue.

6. Touch the PIN to enter your PIN and then touch Done.

7. Touch Store Email or Auto-login, depending upon how you want the printer to store your login information.

8. Select your scan type by touching Photo or Document.

9. For photos, select the can settings, and touch Continue. For documents, continue with the next step.

10. Veriify the email information, and touch Continue.

11. Touch Scan to Email.

12. Touch OK when the scan completes, and then touch Yes to send another email, or No to finish.

 

You can refer page no.43 in this HP user guide for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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jdbats
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No error message. There was just no attachment in the email. Scanning smaller batches did the trick but the question remains... How may pages can you scan at a time?

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sandytechy20
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@jdbats

 

File size limitation may be dependable on the email that you a re using e.g. some email only allows max of 5MB attachments.

 

You can set to scan to a smaller file size (higher compression) from the Embedded Web Server (EWS) of your printer.

In order to get to the EWS, key in the IP address of your printer into a web browser and go to Scan to Email settings.  

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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