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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-04-2024 11:25 PM

HP Recommended
Product: HP Officejet Pro 8610 e-All-in-One Printer
Operating System: macOS 10.14 Mojave

My scanned documents used to show up in my HP Scans folder.  They have now suddenly started showing up in my Pictures folder.  How do I get them to change back to showing up in my HP Scans folder?  We do not use HP Scan or HP Smart.  We are trying to scan from the printer keypad using "Scan to computer."

Category:
2 REPLIES 2

‎01-09-2024 11:04 AM

HP Recommended

Hi @Taylor7295,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with scanning on your Printer.

 

Kindly refer to the steps on this video link to set the scan to PC on your printer again and let me know if that resolves the issue.

 

Also, update the printer firmware by clicking on this link.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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‎01-14-2024 08:24 PM

HP Recommended

Hello, thank you for replying.  Unfortunately, as I noted in my original inquiry, we have a Mac, not Windows, so this video does not apply to us.  Let me know if you have any other suggestions.

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