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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎02-09-2025 07:20 AM

HP Recommended

only need scanner hp 3700 was scanning photos well....now streaks all the time.  

Category:
3 REPLIES 3

‎02-11-2025 12:16 PM

HP Recommended

Hi @patience6,

 

Thanks for stopping by the HP community. A very good day to you.  I reviewed the post. I will be delighted to assist you here. 

 

I understand you are facing streaks while scanning, not to worry I'd be glad to assist you.

 

Please share the complete product number of your printer.

 

In the mean time refer to the link below to know how to resolve streaks produced on a scanner bed.

https://support.hp.com/au-en/document/c06432233

 

If our solution hit the spot, please click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left as that would make our day! 

 

Take care, and have an incredible day ahead! 

 

Regards, 

Vince_0406

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
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‎02-22-2025 09:03 AM

HP Recommended

Scanning: a small residue on an image seems to make streaks appear on each image. Instructions/video to take the 3700 apart seems to need the whole printer be taken apart. Any fix other than that?

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‎02-24-2025 07:00 AM

HP Recommended

Hi @patience6

 

Thanks for all your efforts and patience.

 

I'm sending out a private message to assist you with the next course of action. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

Hope this helps! Keep me posted for further assistance. 

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
Was this reply helpful? Yes No
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