• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP OfficeJet Pro 8025e All-in-One Printer
Other

No light on the scanner bar

4 REPLIES 4
HP Recommended

Hi @Roughrider23,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

If there's no light on the scanner bar of your HP OfficeJet Pro 8025e All-In-One Printer, it could indicate an issue with the scanner itself. Here are some steps you can take to troubleshoot the problem.

 

  • Check power connection: Ensure that the printer is properly plugged into a power source and turned on. Sometimes, loose power connections can cause issues with the scanner.
  • Restart the printer: Try restarting the printer by turning it off, waiting for a few seconds, and then turning it back on. This simple step can sometimes resolve minor technical glitches.
  • Inspect scanner area: Open the scanner lid and inspect the scanner area for any visible obstructions or debris that might be blocking the scanner bar or preventing it from functioning properly. If you find any, carefully remove them.
  • Update printer firmware: Ensure that your printer's firmware is up to date. Sometimes, updating the firmware can resolve hardware-related issues.
  • Reset the printer: Perform a reset on the printer to clear any temporary errors. The method for resetting the printer may vary, so refer to the printer's manual or HP's support website for instructions specific to your model.

 

By following these steps, you should be able to identify and potentially resolve the issue with the scanner bar on your HP OfficeJet Pro 8025e printer.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
HP Recommended

I have done all what you asked and I still do not have the scanner or copier working.😕

HP Recommended

Hi @Roughrider23,

 

Thank you for your response, 

 

Please help us with your HP Printer serial number or the product number on a private message for further assistance.

 

Here is the link to find the product number:- Click here

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
HP Recommended

What does the icon look like?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.