scanner component is broken,Not more than 5 months old

[Azeriajoy]

does not copy or scan

[Hawks_Eye]

Hi @Azeriajoy 

Welcome to the HP Support Community!  We're here to help you get back up and running.

Thanks for sharing that—let’s gather a few more details so I can fully understand the situation before guiding you further:
 

1. Exact printer model (e.g., HP Envy 6455e, OfficeJet 8025e, etc.)
2. What happens when you try to scan or copy? (e.g., blank output, error message, scanner light doesn’t move, etc.)
3. Are you using the printer’s control panel, the HP App, or a computer to initiate scans or copies?
4. Is the printer connected via Wi-Fi, USB, or Ethernet?
5. Have you noticed any physical damage or unusual noises from the scanner bed or lid?
6. Do other functions like printing or faxing (if supported) still work normally?
7. Have you seen any error codes or messages on the printer screen or in the HP App?

Once I have this information, I’ll help you move forward with the most effective next steps.

We're looking forward to helping you get back up and running! 

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.