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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎10-03-2022 11:10 AM

HP Recommended
Product: HP OfficeJet 4650 All-in-One Printer
Operating System: Microsoft Windows 10 (32-bit)

I have a 12 page document.  After scanning the whole document via the feeder the scanner preview isn't showing me more than two pages of scanned document.  It reports 2/2 pages. It seems like the printer "times out" during large document scans. Is this possible? How do I get it to record and save all 12 pages?

Category:
2 REPLIES 2

‎10-06-2022 03:02 AM

HP Recommended

Hi @scanner110,

 

Welcome to the HP Support Community

  

I'd like to help!

 

I understand that you are facing issues with scanning multiple pages. 

 

In fact, the HP software is able to scan multiple pages to a PDF using both the Scan Glass as well as the ADF.

 

Can you download and install the FULL feature printer software from HP for your operating system:

http://support.hp.com/us-en/drivers/selfservice/hp-officejet-4650-all-in-one-printer-series/5447930/...

 

You may also download and install an HP scan and doctor for further assistance. Click here

 

Hope that helps.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

Elohi_NR
I am an HP Employee
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‎10-13-2022 08:15 AM

HP Recommended

Hi @scanner110

 

As we did not hear from you, I'll be closing this case for now. Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

 

Have a great day! 

Elohi_NR
I am an HP Employee
Was this reply helpful? Yes No
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