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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-20-2022 01:05 PM

HP Recommended

I was able to scan initially but not now. I recently installed some new ink cartridges that caused a problem with the printers firmware. i tried to download the current firmware. when i tried to scan it would not allow it (using my windows scan and fax software on my laptop). then i tried scan button on the printer, that didnt work.

 

i downloaded the hp scan and fax doctor, ran thru the steps....seems to be an issue with the drivers maybe??

i have an old laptop with windows 7 on it. I wonder if that could be the problem??

 

why did it work before but not now.

 

sorry i am not very tech savy....and now im lost. lol

1 REPLY 1

‎01-24-2022 04:50 AM

HP Recommended

@dsobol, Welcome to the HP Support Community! I’m here to help.

 

To assist you better, what model printer are you using?

Refer to this document to know how to find the Product Name or Product Number.

 

Do you have the full feature printer driver installed on the computer to scan?

 

For more info on scanning, refer to - How to scan with an HP printer

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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