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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎06-05-2022 12:31 AM

HP Recommended

unable to scan a document 

msg appears  ''The Hp LJ M227M231 was not found''

please help 

 

2 people had the same question
1 REPLY 1

‎06-09-2022 02:46 PM - edited ‎06-09-2022 02:46 PM

HP Recommended

@JARRAL2396195

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

  • Did you make any changes to your printer?
  • Could you please share the picture of the error message?
  • Are you printing from your phone or computer?
  • Have you tried any troubleshooting steps?
  • What is the operating system?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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