-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
3
0
0
HP Recommended
I have installed and reinstalled every tool available, but cannot fix the problem. There is no issue with any printing functions and I can scan using the HP smart app. I cannot set up "Scan To Computer" or other scanning functions from the printer. It says that I need to download software, which I have done several times. See screenshots below:
1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
Hi,
Thanks for using the HP Support Community.
Can you download and install the FULL featured printer software from HP for your operating system:
https://www.youtube.com/watch?v=snRmToGtgZo
Once you have downloaded and installed the FULL feature software, you will be able to print and scan.
Here's how to Enable Scan to Computer:
1. Click on the printer Icon (on your desktop) and it will bring up the HP Printer Assistant.
2. Under the Scan menu, there is a “Manage Scan to Computer”, click on that.
3. Make sure that you “Enable” Scan to Computer. Also make sure the tab “Automatically start Scan to Computer when I log on to Windows” is checked if you want to make this feature permanent. (the following video will show you how)
https://www.youtube.com/watch?v=YRnUcDybWbQ
How to use "Scan to Computer" properly
https://www.youtube.com/watch?v=70GlNM9ytbc
Hope that helps.
I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 This tutorial shows how to use "Scan to Computer" properly. The feature uses the last known "Saved" settings of the Scan software. We will demonstrate how it works in this video. This is applicable to ALL the HP
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 This tutorial shows how to connect the HP OfficeJet Pro 7720 | 7730 printer wirelessly, download & install the full feature software. HP OfficeJet Pro 7720 | 7730 is able to print and scan wirelessly once the ...
HP Recommended
Hi,
Thanks for using the HP Support Community.
Can you download and install the FULL featured printer software from HP for your operating system:
https://www.youtube.com/watch?v=snRmToGtgZo
Once you have downloaded and installed the FULL feature software, you will be able to print and scan.
Here's how to Enable Scan to Computer:
1. Click on the printer Icon (on your desktop) and it will bring up the HP Printer Assistant.
2. Under the Scan menu, there is a “Manage Scan to Computer”, click on that.
3. Make sure that you “Enable” Scan to Computer. Also make sure the tab “Automatically start Scan to Computer when I log on to Windows” is checked if you want to make this feature permanent. (the following video will show you how)
https://www.youtube.com/watch?v=YRnUcDybWbQ
How to use "Scan to Computer" properly
https://www.youtube.com/watch?v=70GlNM9ytbc
Hope that helps.
I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 This tutorial shows how to use "Scan to Computer" properly. The feature uses the last known "Saved" settings of the Scan software. We will demonstrate how it works in this video. This is applicable to ALL the HP
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 This tutorial shows how to connect the HP OfficeJet Pro 7720 | 7730 printer wirelessly, download & install the full feature software. HP OfficeJet Pro 7720 | 7730 is able to print and scan wirelessly once the ...
3
0
0
HP Recommended
HP Recommended
Hi @TerryB5 ,
Glad to hear that your issue is resolved and all is working well now.
Have a nice day!
I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for?
Ask the community