scanner not working on new laptop

[mgene]

scanner function inop to my asus vivobook laptop.

[Hawks_Eye]

Hi @mgene 

Welcome to the HP Support Community! We're here to help you get back up and running.

Since the scanner isn’t working on your new ASUS VivoBook, let’s first gather the right details so we can isolate the issue before moving into steps.

Could you share a bit more about the setup?

• Which HP printer model are you using with this laptop?
• How is it connected—USB cable, Wi‑Fi, or Ethernet?
• Did you install HP’s full feature software or are you relying on Windows’ built‑in drivers?
• When you try to scan, what exactly happens—does the app not detect the scanner, does it throw an error, or does it stay idle?
• Are you using HP Smart, Windows Fax and Scan, or another application to initiate the scan?

These details will help us narrow down whether it’s a driver, connection, or application issue.

We're looking forward to helping you get back up and running! 

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.