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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎02-28-2025 06:38 PM

HP Recommended
Product: HP OfficeJet Pro 6978 All-in-One Printer

HP Smart run scan but it is said the scanner is not detected!

Category:
1 REPLY 1

‎03-05-2025 09:16 AM

HP Recommended

Hi @YHXHSH,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your scanner! 

We're thrilled to have the opportunity to assist you and provide a solution.

 

Here’s what you can try:

Start with the basics, turn off your printer, computer, and router for 30 seconds, then turn them back on. If you’re using a USB connection, test another port or cable. For Wi-Fi, confirm that both your printer and computer are connected to the same network.

Next, update or reinstall your drivers and HP Smart app. Head to the HP Support website, locate your printer model, and download the latest drivers. Uninstall the current ones on your system before reinstalling.

If you're on Windows, check your scanner settings. In Control Panel > Devices and Printers, remove your printer and re-add it under Settings > Devices > Add a printer/scanner. Alternatively, try scanning through the "Windows Fax and Scan" tool found in the Start menu.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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