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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎03-04-2024 03:06 PM

HP Recommended
Product: HP OfficeJet Pro 9025e All-in-One Printer
Operating System: Microsoft Windows 11

Scanner does not work

 

Category:
1 REPLY 1

‎03-07-2024 01:07 AM

HP Recommended

Hi @sheri115,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

I understand that you are facing issues with the scanner. 

 

Are you getting any error messages?

 

Scanner symptoms or error messages, such as:

 

  • A computer can't communicate or connect to the scanner
  • A computer can't find the HP Scan
  • HP printer will not scan to computer or email
  • The scan button not working
  • Scanner keeps disconnecting or freezing
  • The computer was not found on the scanner

Use our Print and Scan Doctor app to resolve scanner issues. or follow the manual troubleshooting steps provided below.

 

Click here

 

You may also refer to this document Scanner not found or connected

 

Hope this helps! Keep me posted for further assistance.


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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