scanner unavailable

[harbormedia]

Scanner says Unavailable fortwo days.  Tried everything HP smart suggested.  Im going in circles there.  

[Dragon-Fur]

@harbormedia 

Welcome to the HP Community Forum.

Not much to go on...

Mystery printer / Scanner and an Unknown Operating System -

Add mystery software or maybe an unknown application --

Possibly connected to a local network.

Unknown troubleshooting steps completed.

What to do?

Try / consider one or more of the following...

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+

If you have not done so,

Add the following:

Restart Everything, including the router that controls your network

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+

Next - IF Windows and IF not already done,

Known solutions, presented in the order to be completed / considered

  HP printer is offline or not responding - Windows / Mac  

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+

Next, - IF Windows and IF not already done and IF using HP Smart application and that app is stuck / hung / broken,

Try / Consider

Check / Run Windows Updates > Install any pending updates

Next,

Restart everything, including the router that controls your network.

Open and Check HP Smart

If the HP Smart opens but does not work or hangs partly open > Close the HP Smart App.

If you cannot stop HP Smart, Restart the computer and log in > Do not restart HP Smart yet.

No Joy?

Reset HP Smart Application - Windows

Next,

Reset the HP Smart application - This action removes the app data.

Windows 10 -

Settings > Apps > Apps and Features

Windows 11 - 

Settings > Apps > Installed Apps

Search and Find HP Smart in the apps list

Open Advanced options > Reset the app

Restart the computer and log in

Open HP Smart > Sign in > Add Printer(s)

HP_Smart_Win_Apps-and-Features_ Reset_4

If the app Reset does not work by itself,

Next,

Uninstall the HP Smart App from Settings > Apps > Apps and Features / Installed Apps

Restart the computer and log in

“Get” a new copy of the HP Smart application from the Microsoft Store

Open HP Smart > Sign in > Add Printer(s)

==============================================

HP Printer Home Page - References and Resources

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