scanner won't connect

[adombek]

We had a power outage due to work being done on the lines nearby. I had some minor difficulty getting everything to work again but it WAS working normally for a week or so. Now the scanner does not want to work. Printing and copying works as it is supposed to. The attached image is the error message I receive. The ip address does not seem to be the problem. I can't locate a firewall problem and have tried restarting everything multiple times.

[sandytechy20]

@adombek

Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that you are getting scanner connection error. I would like to help you resolve this issue.

However, I will need a few details to provide an accurate solution,

• When did this issue start?
• Did you do any hardware or software changes after the power outage?
• How is the printer connected to computer, wired or wireless?
• Which operating system is installed on the computer?

Meanwhile 

Restart devices and check driver scan settings

1. Turn off the printer.

2. Make sure the printer power cord connects directly to an electrical outlet and not through a surge protector or power strip.

3. Close all running programs on your computer, and then shut down the computer.

4. Turn on the printer.

5. Turn on the computer.

6. Search Windows for your printer model name, and then click the printer name in the list of results.

   • If HP Printer Assistant opens, click Scan a Document or Photo or Manage Scan to Computer, and then make sure the check box is selected next to Automatically start Scan to Computer when I log onto Windows.

   • If HP Solution Center opens, click Scan Settings to view scan connection status, settings, and preferences.

   • If your printer name is not in the results, skip to the step to install the HP software for your printer.

7. Try to scan.

Run the Print and Scan Doctor

HP provides a free tool called HP Print and Scan Doctor to diagnose and resolve printing problems. Download and run HP Print and Scan Doctor  to quickly and automatically perform several troubleshooting tasks known to resolve this issue. When this link is clicked, HP Print and Scan Doctor is downloaded using your Internet browser's download capabilities.

After the Print and Scan Doctor opens, click Fix Scanning to review a list of issues and fixes.

1. In the Print and Scan Doctor results screen, view the list of actionable results.

   • If you see white checkmarks, the printer passed the tests.

   • If you see a white wrench, Print and Scan Doctor found an issue and repaired it.

   • If you see yellow exclamation points, the test failed and required user action, but the step was skipped.

   • If you see a red X, follow the on-screen instructions to resolve the issue.

2. Click Test Scan or Skip.

   • If you click Test Scan, the Print and Scan Doctor launches the HP scanning software to perform a test scan. Follow the on-screen instructions in the scanning software to perform the test.

   • If you click Skip and are not experiencing additional issues, click Quit to exit the tool.

   • If you click Skip and are still experiencing scanning issues, click Support and Troubleshooting for support that is tailored to your scanner, or click HP Support Forum for help from other HP customers.

Uninstall the printer software

1. Search Windows for uninstall a program, and then click the Uninstall a program Control Panel setting in the list of results.

2. In the list of installed programs, click your HP printer name, and then click Uninstall or Yes to confirm the uninstall.

3. Follow the on-screen instructions to complete the software removal.

4. Restart the computer.

Reinstall the HP software

1. Turn on the printer.

2. If your printer is connected to the computer with a USB cable, disconnect the cable from the printer.

3. Go to HP Customer Support - Software and Driver Downloads.

4. If prompted, select a method to identify your printer model, and then follow the on-screen instructions to go to the download page.

5. Click Download next to the full feature driver.

6. Use the HP Download and Install Assistant for a guided driver download and installation, or select Download only to manually open or run the driver file through your Internet browser’s download tools.

7. During the installation, select the Typical or Recommended type of installation when prompted by the software installer. If you choose a Minimum installation, read the description of each software component carefully to avoid unintended loss of printer functionality.

Check Windows Image Acquisition settings

1. Search Windows for view local services, and then click the View local services Control panel setting in the list of results.

   The Services window opens.

2. Find Windows Image Acquisition (WIA) in the Name column and look at the Status and Startup type values.

   • If the status is 'Started' and the Startup type is 'Automatic', WIA is running correctly. Skip to the next step.

   • If the status is 'Disabled', right-click Windows Image Acquisition (WIA), click Properties, click the General tab, click Start under the Service status, and then select Automatic from the Startup type dropdown menu.

Temporarily disable firewall software on the computer

1. Return to the Print and Scan Doctor, click Network, and then click Troubleshoot Firewalls.

   Figure : Troubleshoot Firewalls in the drop-down menu

   

2. Click the name of any firewall software on your system that has an Enabled status, and then click Disable.

   Figure : Example of the Troubleshooting Firewalls window

   

3. Try to scan.

Click here and refer the document to perform the above steps.

Let me know how it goes.

Cheers.

[adombek]

• When did this issue start? I can't remember the date but about 3 weeks ago.
• Did you do any hardware or software changes after the power outage? In working to get the printer back working after the outage, I did unistall and reinstall the printer but it did work after that.
• How is the printer connected to computer, wired or wireless? wireless
• Which operating system is installed on the computer? windows 8.1

The printer/scanner doctor says it cannot connect.

I tried unistalling yet again - no change.

Disabled the only running firewall and that didn't help.

WIA - I was unable to find the "view local services" control pannel

When I search Windows for printer model name I get pages of results but nothing that just states the printer name except one and when I click that, the unistal wizard opens.