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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎02-15-2022 04:54 PM

HP Recommended
Operating System: Microsoft Windows 11

My computer died and I got a new one.  I hooked up the printer and it won't scan.  It says to check the hook ups but they are fine.

Category:
2 REPLIES 2

‎02-15-2022 07:45 PM

HP Recommended

Hello @phblue .
What is the full name of the printer you are using or the product number?

I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
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‎02-16-2022 04:34 AM

HP Recommended

Deskjet2653  V1NO5A

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