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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

wHEN A SCANNED DOCUMENT IS SENT FROM PRINTER TO COMPUTER WHERE DOES IT GO

1 REPLY 1
HP Recommended

@HUGH661 

 

Welcome to the HP Community --

 

Some places to check (Windows)

  • C:\Users\<YourAccount>\OneDrive\Documents - possibly sub-folders

 

Note: 

Depending on how you have configured OneDrive, there might be other / additional folder locations that deserve a check.

 

  • C:\Users\<YourAccount>\Documents - possibly sub-folders
  • C:\Users\<YourAccount>\Pictures\<some folder>

 

What else?

If defined in Embedded Web Server (EWS), check your defined Network Folder destinations.

 

Note: 

If you don't know what this is, it is either not supported OR you have not configured Scan to Network Folder

 

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Scan > Scan to Network Folder > Network Folder Setup

 

OR (newer printers that offer an alternate EWS format)

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Scan (for the Defaults)

Section Quick Sets (for the Profile / Network Folder configuration

 

 

 

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HP Document - How to Scan

 HP Printers - How to Scan (Windows, Mac, Mobile) | HP® Customer Support

 

 

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

HP OfficeJet Pro 9015 All-in-One Printer  

 

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People who own, use, and support HP devices.

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Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.