scanning and software error

[DB5758]

On the HP OfficeJet Pro 9020:

1. I keep on getting error "problem with the scanner has been detected" when trying to access the scanner through "HP Smart" software, but scanning works with "HP OfficeJet Pro 9020 series-HP scan" software.

2. Cannot complete the installation of the "HP OfficeJet Pro 9020 series" software. I get to the final screen and keep on getting message that it cannot get network for registration. I've pasted the link multiple times in the browser - and registered - and it just throws me back to the beginning of the installation when I open the software again.

Anyone HELP!

[Jay_G24]

Hi @DB5758,

I'd like to help!

Try the below suggestions-

Update the printer firmware- HP Printers - Updating or Upgrading Printer Firmware 

Install all the available Windows updates

If it is been a while since you updated your Windows, that is the main reason why Windows says your HP printer driver is unavailable. Here are the steps how to do a Windows Update to install all accessible operating system update.

If you are accessing Windows 10, then these steps are for you.

1. Hit the Start menu and write an update. After that, click on the “Check for updates” option.
2. Tap on the “Check for updates” option.
3. After clicking on that option, Windows will install the updates automatically.
4. When Windows completes all its updates, start your computer again and attempt to print a file to check if your printer works.

Uninstall and Reinstall the HP Smart App

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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