scanning app

[Will400]

With my HP OfficeJet Pro 8600 often when I attempt to scan a document, the scan application wants to reinstall the printer. Why?
The printer works and is connected. It even scans linked with a web browser. But the scanning app starts trying to reinstall the printer. The printer is installed on my local net wired with a static address and printing.

[Will400]

A little extra info. When I do reinstall it, it works for two or three weeks okay, then the next time I try to open the app, it wants to reinstall the printer again. Also, usually I first notice that it fails to print a document I sent to it. I look at the printer status and settings, shut the computer down, bring it back up and the document prints. But the scan app still doesn't work. I suspect there is something in the windows registry for the printer that is notifying the app that the printer is not working but doesn't get reset when it is. It would help to know what registry setting that is, if that's the case.

[Dragon-Fur · Accepted solution]

@Will400 

==============================================================

Welcome to the HP Community.

Reminder to those reading:

Do NOT respond to individuals who post phone numbers or email addresses.

These might be scammers trying to steal your information / money.

HP does not post phone numbers or email in Community messages.

==============================================================

---

@Will400 wrote:

With my HP OfficeJet Pro 8600 often when I attempt to scan a document, the scan application wants to reinstall the printer. Why?
The printer works and is connected. It even scans linked with a web browser. But the scanning app starts trying to reinstall the printer. The printer is installed on my local net wired with a static address and printing.

---

Normally, I'd conclude that the printer software is corrupted nor not fully installed.

If this is the case, the best option is to uninstall / Restart / reinstall the printer software.

For example

Software and drivers for HP Officejet Pro 8600 e-All-in-One Printer series - N911 

That said, if the software is corrupt, the issue would manifest itself all the time and not just "often".

So, an impasse.

Regardless, if the issue is "often" but not always,

There might be something wrong with "just the scan" part of the software.

(This is weird, but apparently possible.)

What to do?

Assuming for the moment that the main printing software is intact,

Still assuming you do not want to uninstall / reinstall the printer software,

There are other scan options available in Windows 10.

If you like, start with #6 - if the installed software is intact, this may work for you and is quite the same as your HP Scan.

NOTE:  #1 likely won't work if HP Scan is corrupted.

1.  Start Scan using HP Scan executable

You might be able to simply start HP Scan / Scan using the program executable.

Open the folder

C:\Program Files (x86)\HP\HP OfficeJet Pro 9020 series\bin

NOTE:  Replace the sample printer name with your printer

Look for and click on HPScan.exe

2.  Windows Scan – Microsoft Store - Requires Windows 8 or higher

• “Get” the application from the Store >  Windows Scan

3.  Paint- the Original - Paint (mspaint) can be used to scan.

4.  NAPS2– “Not Another PDF Scanner”

• Download-Save-Install >  NAPS2 
• Not another PDF Scanner – free program scans PDF files and image(s) as .jpeg or PDF file(s).
• Includes an OCR feature – may need Ghostscript add-on (See NAPS2 forum entry)
• Read the Support pages for information
• Download, save, and install the NAPS2 software to use.

5.  HP Scan and Capture - Microsoft Store - Requires Windows 8 or higher

• Download-Save-Install   HP Scan and Capture

6.  HP Scan Extended

• Download-Save-Install >  HP Scan Extended 
• HPSE is a subset an older Full Feature Software suite.  Leave your printer software installed, then install HPSE.
• HPSE features are very similar to the HP Scan Software released after 2015.

OPTIONAL:  Add HP Scan Extended shortcut to Taskbar / Send to Desktop / Pin to Start

• Open File Explorer > Navigate to C:\Program Files (x86)\HP\HP Scan Extended\bin
• Right-Click HPScan.exe > Select Pin to Taskbar
• Right-Click HPScan.exe > Select Send to Desktop (Create a Shortcut)
• Right-Click HPScan.exe > Select Pin to Start

Example

NOTE:  Setup is similar for both Image JPEG and PDF scanning

Some options are model dependent.

>>>> Be sure to check / adjust the settings in More >

7.  Irfanview > Brilliant Free Photo Viewing and Print Software

Irfanview requires installation of third party software

 Irfanview provides an exceptional software experience that can be used for a variety of scan and print tasks, including the “Mirror” or horizontal flip function plus several other options not found elsewhere.

• Create a Restore Point (optional, recommended)
• Download the appropriate version (32bit or 64bit) of the program from the Website and install the program
• Additional information at the website, including:  FAQ

NOTES

• Both 32bit and 64bit versions for Windows are available.
• Irfanview is also available as an Windows 10 Application from the Microsoft Store

For example,

Irfanview 64bit version – Information and Download

Software and All Plugins for 64bit version:  https://www.fosshub.com/IrfanView.html

Includes Plugin for creating Multiple-page PDF files for images (Poster or large paper printing)

Includes access (where available) to Scan with HP Twain > Adjust settings > Save

How to find Help within the Irfanview software

Once installed, open the software > tab Help

Example help entry:

Vertical/Horizontal Flip

• Click on the Image Menu, then Vertical Flip. The image will turn upside-down. The left/right orientation will stay the same.
• Click on the Image Menu, then Horizontal Flip. The image will turn side-to-side, as in a mirror.

Note: The effect can be used on a smaller portion (rectangle selection) of an image, as well as the entire image.

============================================================

General Example - Irfanview - Scan Setup

Acquire / Batch Scanning

Irfanview can be used for printing images / photos.

Example - Simple Print

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Support Home

Enter the name of your HP device

OR

Results for "HP OfficeJet Pro 8600" (4) 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" 

[Will400]

Thank you sir. the HPScan.exe in step one works perfectly. I'll put a shortcut on my desktop to that file and all should be good.