• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-18-2021 11:29 AM

HP Recommended
Product: HP Color LJ Pro MFP M 476dn
Operating System: Other

Hello!
My system worked pretty well until today.
It is not a question of operating system or connection to my computer.
Scan/copy via flatbed starts like always but ends with CIS scanner on right side and termination after a while.
In the meantime, no question appears about a second page or the expected printout or saved file.
After a while CIS scanner returns to left side or home position and printer is ready for new job.
Scan/copy via ADF works as expected.
Happend during multiple scan when the expected question in display did not appear and the multiple scan was aborted without saving the file.
Following this my suggestion is some kind of hardware problem out of the blue?
Perhaps the carriage does not find the correct end point on the right side? 
Or is it a question of software, buffering, etc. after all?
How can I analyze this further and more importantly fix it?
Firmware is 20190401

Thx  

Category:
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.