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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎03-30-2023 01:35 PM

HP Recommended
Product: HP Color LaserJet Pro MFP M277dw

when scanning document from printer to laptop, it allows me to scan and save as pdf, but when document is opened, it's blank; this method used to work but now doesn't

HP laserjet Pro mfp m277

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-31-2023 10:38 AM

HP Recommended

@Michelle2805 

 

Try first this:

  1. shut down printer via on/off switch
  2. switch off the router
  3. shut down the computer
  4. wait about 60 sec.
  5. switch on the router, wait until the router has completely initialized itself again
  6. Switch on the printer, wait until the printer has finished its initialization
  7. switch on computer, log in (with admin rights) and wait about 10 sec.

... and now everything's working again?

 

If not, you need to provide some more details:

  1. Window or MAC computer?
  2. How is the printer connected? USB or Network?
  3. which app is used for scanning?
  4. Is Adobe Reader being used?

Kind Regards
Andr-1611

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.

View solution in original post

1 person found this reply helpful
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5 REPLIES 5

‎03-31-2023 10:38 AM

HP Recommended

@Michelle2805 

 

Try first this:

  1. shut down printer via on/off switch
  2. switch off the router
  3. shut down the computer
  4. wait about 60 sec.
  5. switch on the router, wait until the router has completely initialized itself again
  6. Switch on the printer, wait until the printer has finished its initialization
  7. switch on computer, log in (with admin rights) and wait about 10 sec.

... and now everything's working again?

 

If not, you need to provide some more details:

  1. Window or MAC computer?
  2. How is the printer connected? USB or Network?
  3. which app is used for scanning?
  4. Is Adobe Reader being used?

Kind Regards
Andr-1611

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
1 person found this reply helpful
Was this reply helpful? Yes No

‎04-03-2023 08:31 AM

HP Recommended

Hello Andr. Thx for your detailed reply. It was much appreciated! It turns out we need a new router so I’m hoping that once we get that it will resolve my issue. I would have not known this had it not been for your reply. I hope to be able to respond back when I get the new router. Thx again!

Was this reply helpful? Yes No

‎04-03-2023 10:38 AM

HP Recommended

Hello Michelle2805 

 

Thanks for the feedback.


Please answer the other questions at the same time.
No problem, I will wait for the feedback.

 

Kind Regards
Andr-1611

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
1 person found this reply helpful
Was this reply helpful? Yes No

‎04-05-2023 05:18 PM

HP Recommended

Hi Andr.  I got my new router and it appears to have solved my scanning issue.  So thanks to you for your help, as I would not have not checked our router, until you mentioned it!

Was this reply helpful? Yes No

‎04-08-2023 05:42 PM

HP Recommended

You’re much welcome, great to hear that the problem has been resolved!
Kind Regards
Andr-1611

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
Was this reply helpful? Yes No
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