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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
jlvllop
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scanning multiple photo with officejet 9010 pro

HP Recommended
OfficeJet Pro 9016
Microsoft Windows 10 (64-bit)

Hi!, I used to scan multiple photo (flatbed) with my previous 8620 OfficeJet. because scanning software has the capability of scan and crop multiple photos (in the same scanning operation) and store them in separate JPG files.

 

I can't realize how can I do this with my new 9010 printer. I've not found any option in the HP Scanner 901

Is it possible?. Should I download any additional software?

Thanks in advance.

 

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Dragon-Fur
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@jlvllop 

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The method is essentially the same - you need to install the Full Feature Software and optionally, the HP Smart for Windows application.

 

HP Scan - part of the Full Feature Software / full driver - works very much the same as it did in your previous printer.

 

The Page Size name for detecting the boundaries is perhaps different.  For example, it is called "Detect Photos" in the newer software.

 

Example - HP Scan - Detect Photos (multiple photos > detect boundaries)

9025_HP_Scan_menu_JPEG_19025_HP_Scan_menu_JPEG_19025_HP_Scan_Menu_JPEG_More_Image_19025_HP_Scan_Menu_JPEG_More_Image_1

 

Example - HP Smart - Windows - Scan multiple photos

HP_Smart_W10_Start_Screen_5HP_Smart_W10_Start_Screen_5

 

HP_Smart_Multiple_Photos_per_Sheet_1AHP_Smart_Multiple_Photos_per_Sheet_1A

 

HP_Smart_Multiple_Photos_per_Sheet_1HP_Smart_Multiple_Photos_per_Sheet_1

 

 

References / Resources

 

Method - Use the Easy Start Wrapper to Install the Full Feature / Full Driver Software

 

For printers that support the option,

Use the Easy Start wrapper to install and configure the printer software.

 

  • Home Page - HP Easy Start 
  • Open Category Software and Drivers 
  • Topic: Software-Utility 
  • Download-and-Save  the current version of the Easy Start wrapper to install your print software 
  • If using USB:  Disconnect the USB cable between the printer and computer before installing the software.
  • Right-Click on the downloaded package and "Run as Administrator" to start the installation
  • Select to install the “Full Driver” / “Full Feature Software”
  • If using USB:  Connect the cable when instructed to do so (near the end of the installation process).
  • After the software is installed, Restart the computer and log in.

 

Notes >> Easy Start... The Journey

 

  1. About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full Driver" set (as opposed to the basic driver or other application).

 

  1. You can skip / ignore suggestion(s) that you add the HP Account – you’ll need the account at some point, for now, you can skip this suggestion (as many times as it insists it’s a good idea) during the full driver software installation.

 

  1. If you see it, you can skip / ignore suggestion(s) regarding Instant Ink subscription.  Instant Ink subscription is NOT mandatory.

 

  1. Full driver provides print and scan functions supported by your printer.

 

========================================================================

 

and

HP Smart for Windows

 

HP Smart is an application available in the Microsoft Store

 

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

HP Printers - Using the HP Smart App (Windows 10)

NOTES: 

 

  • Windows: www.hp.com/go/hpsmartwin-help
  • OS Minimum:  Windows 10 version 17134.0 (1803) or higher, Windows 8.1
  • Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues
  • HP Smart requires that you be signed into the application with your HP Account credentials.

 

 

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 9016 All-in-One Printer 

 

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Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

jlvllop
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Thanks for your fast, wide and accurate answer.

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Dragon-Fur
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@jlvllop 

 

You are welcome.  🍎

 

Stay safe.

Happy Printing.

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

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