scanning not working on HPofficejetpro9018e

[th13t2z2dz]

scanner not working on HP  HP officejet pro. 9018e

the scanner does not move 

[Rachel571]

Hi @th13t2z2dz ,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see you need help with the Hp scan. I have shared a few steps. I hope this helps.

Use the HP Scan software to initiate scanning from software on your computer. 

1. Load the document on the scanner glass according to the indicators on the product. NOTE: For best results, load small-size paper (letter, A4, or smaller) with the long edge of the paper along the left side of the scanner glass. 

2. Open the HP Scan software, which is located in the Hewlett-Packard folder inside the Applications folder. 

3. Follow the on-screen instructions to scan the document. 

4. When you have scanned all the pages, click the Done button to save them to a file

I have also shared a link. Please click https://support.hp.com/in-en/document/ish_2041634-1713099-16 to know more about it.

I hope this helps.

 Take care and have a good day.

 Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 Rachel571 

HP Support