• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎05-10-2025 11:29 AM

HP Recommended

My printer is connected to my Wi-Fi but will not scan from HP Smart app

Reply
1 REPLY 1

‎05-11-2025 11:26 AM

HP Recommended

@Deanfield, Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding Scanning Issues on HP ENVY6032e!

We're thrilled to have the opportunity to assist you and provide a solution. 

 

If your HP ENVY6032e printer is connected to Wi-Fi but is not scanning through the HP Smart app, you can follow these troubleshooting steps to resolve the issue:

Ensure Correct Printer Setup:

  • Verify that your printer is properly set up on the network and is turned on.

HP Smart App Configuration:

  • Open the HP Smart app on your device.
  • Make sure that your printer is selected on the app's home screen. If it's not, tap the Plus icon to add or select your printer.

Update Printer Firmware:

  • Ensure that your printer's firmware is up to date. You can update firmware through HP Smart or by visiting HP's support website.

Restart Devices:

  • Restart both your printer and the device (phone or computer) that runs the HP Smart app.

Reinstall HP Smart App:

  • Uninstall and then reinstall the HP Smart app to ensure that you have the latest version.

Network Configuration:

  • Check if the printer is connected to the same Wi-Fi network as the device operating the HP Smart app.
  • For additional assistance with network connection, visit the HP support page specific to your model. 

 

Hope this helps!

Take care, and have an amazing day! 

 

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going! 

 

Regards,

ZOEY7886
I am an HP Employee

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.