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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Dell XPS desktop
Microsoft Windows 10 (64-bit)

recently had to reinstall windows and now cannot properly set up to scan from the printer to  network folder. I am the only user & the network is my desktop. printer is directly connected to my router. issue could be proper recording network path for network folder setup. complete path to folder on C drive is "C:\Users\donbr\Documents\Scanned Documents". not clear how to set this up for the network folder path and if computer name is to be included in the path or if scan folder name is also included in path. Scanning from the document feeder worked before windows was reinstalled.  Single page scanning does work by  useing the HP Scan windows program to initiate scan 

 

1 REPLY 1
HP Recommended

@DHB2

 

Unknown Printer

 

Common "gotchas" (things to watch / check)

 

In general, although Windows can use DNS / Host file, it is not set up to do so.

Use the IP address when mapping remote (non local machines / NAS / storage servers).

 

Map_Network_Drive_2AMap_Network_Drive_2A

Once the device is Mapped, use the assigned device letter.

Scan_Network_Folder_2Scan_Network_Folder_2

 

Switch on CIFS File Sharing in Programs and Features > Windows Features

Scan_to_Network_Folder_SMB_Feature_1Scan_to_Network_Folder_SMB_Feature_1

 

 

Do not tighten the UAC too much.

If you are comfortable on the computer and with your skill set, just ignore the "not recommended" message.

UAC_Settings_1UAC_Settings_1 

 

Make sure the destination folder is shared, that is, the folder provides the appropriate "read / write" access for any account sending data to the folder.

 

Use a Windows password and not a PIN number to allow / provide any necessary account login access.

NOTE:  This is different from the PIN used to provide access to the Scan to Network application on the printer.

 

If supported, Scan to Network Folder might be configured using the Embedded Web Server (EWS).

Open your favorite browser > type / enter Printer IP address into URL / Address bar

 

 

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