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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎03-02-2024 11:26 AM

HP Recommended
Product: HP LaserJet Pro MFP M148fdw

The scanner from both the ADR automatic loader and the flatbed returns a correctly sannerized part and a completely black par.

What can it be

Category:
1 REPLY 1

‎03-04-2024 10:56 AM

HP Recommended

Hi @Daviweb,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that you are facing an issue with scanning on your printer.

To understand the issue and help you, please share the details listed below:

 

Make a copy on the printer standalone and let me know if you have the same issue. (Place an original document on the scanner glass or on the ADF and make a copy to confirm hardware is working fine)

 

- May I know which application you are using to print and scan?

- When was the last time your printer was working fine when scanning?

- Were there any changes made to your printer recently?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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