scanning

[Valkyrie2020]

I have HP Officejet 4650 all in one. Up until today I was able to scan documents to my computer from the printer. Now I get a message: "No  computer found". I don't have a clue what to do. I ran  the trouble shooter. I can scan from the laptop, but I need to scan multiple pages to one file. 

[Kumar0307]

@Valkyrie2020, Welcome to the HP Support Community!

Are you trying to use the 'scan to computer' option on the printer screen?

Make sure the full-featured driver is installed on the computer. Open the HP printer assistant on the computer, go to Scan > Manage scan to computer > Enable.

Try scanning.

If the issue persists, perform a clean reinstallation of Pre-installed HP drivers

1.  In Windows, search for and open Programs and features 
2.  Select your HP Printer 
3.  Select Uninstall 
4.  In Windows, search for and open Devices and printers 
5.  In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.  Open up the run command with the “Windows key + R” key combo. 
7.  Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.  Click on the “Drivers” tab 
9.  Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.  Select Ok 
11.  Select Apply and Ok on the Print Server Properties windows 
12.  Close Devices and Printers, restart the computer.

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Try scanning.

Hope this helps! Keep me posted. 

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