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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎12-21-2021 03:22 PM

HP Recommended
Product: HP Envy Photo 7858 All In One
Operating System: Microsoft Windows 10 (64-bit)

Cannot scan from printer to computer. Reports that scanning is not available: Need123hp.com for HP Smart App. I've been able to scan in the past. This issue cropped up today. I've made no changes to the computer other than automatic MS updates. I've done the HP Smart App download and can scan thru that App only....

Category:
1 REPLY 1

‎12-28-2021 04:31 AM

HP Recommended

@Goddess21, Welcome to the HP Support Community! I’m here to help.

 

  • Are you trying to use the scan to computer option on the printer display?
  • Do you get any errors?
  • Do you have a full-feature printer driver installed on the computer?

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to download and install the latest printer firmware from your computer.

Click here to know different methods of updating printer firmware.

 

Restart the router, the printer, and the PC.

Try scanning. 

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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