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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP ENVY 5020 All-in-One Printer

If I use the touchscreen on my printer to scan a document to my Acer Chrome book,a message comes up "software required,to scan to computer visit 123.hp.com/set up to download HP software".However,if I use the HP app on the Chromebook,the printer scans to the laptop without a problem.

Has anyone got any ideas how to rectify the problem please?

 

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