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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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HP OfficeJet Pro 8025e All-in-One Printer
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seg up fax using laptop with HP 8020 printer

1 REPLY 1
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@dianevd1, Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

I suggest you refer to this guide to setup fax: HP printers - Use HP Digital Fax to receive faxes to a computer or email | HP® Support

 

Reference:

HP printers - Using Mobile Fax (HP Smart app) | HP® Support

How to fax with an HP printer or fax machine | HP® Support

Test fax setup with the HP Fax Test Service | HP® Support

 

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

If my response helped, please mark it as an Accepted Solution! It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Regards,

Garp_Senchau
I am an HP Employee

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