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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-23-2023 03:45 PM

HP Recommended
Product: HP OfficeJet Pro 9010e All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I have just received a new OfficeJet Pro 9010e all in one printer and have setup everything up in the HP Smart app including one shortcut to save a file to my OneDrive cloud storage (including the navigation to the specific folder).

When I scan a document from the HP Smart app:

1. the scanner completes the scan

2. a preview shows the document that was just scanned

3. I click on the shortcut in the bottom right-hand of the preview screen

4. I get a spinning circle and then it says your shortcut is on the way.

5. Even after an hour, the file never shows up in my OneDrive folder.

6. I have scanned for the file in my entire OneDrive system but don't file the file.

Category:
2 REPLIES 2

‎02-01-2023 07:51 AM

HP Recommended

Hi @Pop_Pop_G,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Follow these steps to scan and save a file to a cloud destination:

Review the requirements

Make sure you preview the following requirements:

You have an account with a cloud service.

The scanner is connected to your computer desktop using a USB cable when scanning from an HP Smart Document Scan Software.

Your computer desktop is connected to the Internet to access the HP Support page and the cloud service.

 

You may try HP scan and capture

Also this document here and see how it goes. 

 

Click here to know how to scan with an HP printer

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
Was this reply helpful? Yes No

‎02-03-2023 04:51 AM

HP Recommended

Hi @Pop_Pop_G,

 

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighbourhood (HP Support Community).

 

I would like to know if the resolution we provided worked for you.

 

If you have any other queries, feel free to reach out to us.

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Elohi_NR
I am an HP Employee
Was this reply helpful? Yes No
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