size of scanned page is too large

[LGap]

I have an inkjet 3510 and a 5000.  Recently, whenever I scan any documents -- regardless of the settings I select -- they are huge when saved to file.  I cannot get either printer to save a letter sized scan!

[Dragon-Fur]

@LGap 

HP Smart ?

Yes, The problem has been reported to HP.

For now, you'll have to use other methods to scan.

For example,

For Windows / MacOS, use the full driver (printer software).  In the case of Windows, that's HP Scan

Some alternatives (also Windows)

NOTE:  Alternatives do not necessarily provide the same settings / features as HP Smart.

HP Scan and Capture

Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

Download-Save-Install   HP Scan and Capture

 Description

HP Scan and Capture is a simple and fun application that captures photos or documents from any* HP scanning device or your computer's built-in camera.  These images can be previewed, edited, saved, and shared to other applications.

* NOTE:  The correct HP drivers for your scanner must be installed from HP's Support Website.

NAPS2 – “Not Another PDF Scanner”

• Download-Save-Install >  NAPS2 
• Not another PDF Scanner – free program scans PDF files and image(s) as .jpeg or PDF file(s).
• Includes an OCR feature – may need Ghostscript add-on (See NAPS2 forum entry)
• Read the Support pages for information
• Download, save, and install the NAPS2 software to use.

Windows Scan – Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

• “Get” the application from the Store >  Windows Scan

Paint (mspaint)

• Open  Paint
• Expand the “white background” area to a size to accommodate your data.  If unknown, try 1300x1300
• File > Select “From Scanner or Camera”
• Select your printer > Follow the prompts to scan and then save your item

++++++++++++++++++++++++++++++++++++++++++++++++

Solution?

When it's fixed, the solution will likely take the form of an updated version release for HP Smart.

Keep an eye on it.

For example,

Microsoft Store - Application Updates

Windows (Start) > Windows Store

In the upper right corner, click on the three horizontal dots (Settings)

Select Downloads and Updates >Get Updates

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Product Home

Enter the type and name of your HP device

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

[LGap]

thank you for your help ... after wasting an entire afternoon trying to get a solution, I purchased an Epson scanner -- problem solved.

[Dragon-Fur]

@LGap 

You are welcome.

That works.

If the printers still have workable full driver printer support,

Be sure to send the HP printers to a good home.

Why?  The underlying cause has naught to do with the printer(s).

The issue will be fixed and Voila!  Working printers.

Schools, churches, community centers can benefit from your decision!

Stay Safe.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"