streaks on scans and printed docs

[Ronnee]

When I scan or copy, the sides of the scan or printed copy are good, but the center is just a broad band of colored streaks stretching the full length of the paper. If I print off my computer, it prints perfectly fine.

[Ronnee]

 

Here's an example of what I mean. Any ideas what the deal is? I wanted to use the feature yesterday, and it didn't work. It's literally the first time I ever used the scanner/copier part. I'd only used it as a printer til then.

[Betty0610]

@Ronnee

Welcome to the HP Support Community.

This happens both from the scanner glass and feeder?

Try the steps from here: https://support.hp.com/us-en/document/ish_2175617-2060413-16

Let me know if this helps.

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Thanks!

Have a great day!

[Ronnee]

Right. I tried both. First the feeder, and then thinking it would solve the problem, the glass. But the results were identical.

[Ronnee]

that did not help.

[sandytechy20]

@Ronnee

Check the scanner bar functionality: partially lift the scanner lid, and then press the Copy button or icon. If the scanner light does not illuminate or move across the glass.